We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@urbansaints.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@urbansaints.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@urbansaints.co.uk.

Returns & Refunds

At Urban Saints, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

Returns

You may return eligible items within 7 days of receiving your order.

To qualify for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with all original tags and packaging intact

Items Not Eligible for Return

Unfortunately, we cannot accept returns for:

• Gift cards

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved:

• Your refund will be processed to your original payment method.
• Funds should appear within 3–5 business days, depending on your payment provider.
• Original shipping charges are non-refundable unless the item was received damaged, faulty, or sent in error.

Exchanges & Store Credit

We are happy to offer exchanges, subject to stock availability, for:

• A different size
• A different colour
• An alternative item of equal value

If you wish to exchange for a higher-priced item, the price difference will need to be paid.

Alternatively, we can provide store credit for the value of your return if that better suits your needs.

Starting a Return

To arrange a return, exchange, or store credit, please contact our team at:

info@urbansaints.co.uk

Please include your order number and details of the item(s) you wish to return, and we’ll guide you through the process.

Thank you for shopping with Urban Saints. We appreciate your support and strive to provide the best possible shopping experience.